Frequently Asked Questions
what if i’m not satisfied?
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas until you are 100% satisfied.
what about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
What if i need to change my day of service?.
Just tell us what day works best for you, give us 24 hours notice of your change in plans and we will promptly reschedule or cancel your service.
do you work on saturday?
Yes, we schedule deep cleanings or special cleaning projects on saturdays upon request and subject to availability.
when do i pay for the service?.
At the time of service. You can leave a check, cash on the counter or you can pay by credit card the day of cleaning,
For your convenience we accept: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
are you a franchise?.
No, we are a small family business that’s is why we have the freedom to provide you with a more customized service and our prices are usually lower than the franchises.
sHOULD I HAVE A SPRING CLEANING EVERY YEAR?
Many of our clients do have a deep cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time cleaning because the rest of the house is already at maintenance level if we are servicing your home!
at what time cleaning crew will be at my home?
Our cleaning schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival
what do i have to do before the cleaning?
In order to provide you with a high quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.
do i need to provide SUPPLIES and equipment?
We provide all cleaning equipment and supplies.